PandaDoc’s Subprocessors
To support the delivery of our Services, PandaDoc, Inc may use data processors with access to certain Customer Data (hereby known as “Subprocessor”). This page provides important information about the identity, location and role of each Subprocessor. Terms used on this page but not defined have the meaning set forth in the or superseding written agreement between Customer and PandaDoc (the “Agreement”).
Third Parties
PandaDoc currently uses third-party Subprocessors to provide various business functions such as business analytics, infrastructure, email notifications, payments, customer support . Prior to engaging any third party Subprocessor, PandaDoc performs due diligence to evaluate their defensive posture and executes an agreement requiring each Subprocessor to maintain minimum acceptable security practices.
| Entity Name | Subprocessing Activities | Entity Country |
|---|---|---|
| Amazon Web Services, Inc. | Cloud Service Provider | United States |
| Salesforce, Inc | Cloud-based Sales Services | United States |
| HubSpot | Software products for inbound marketing, sales, and customer service | United States |
| User, employee and applicant data is maintained in GSuite | United States | |
| Recurly | Payments | United States |
| Amplitude | Product analytics | United States |
| Segment | Data infrastructure | United States |
| Chilipiper | Meeting scheduler | United States |
| Zendesk | Cloud service provider | United States |
| FullStory | User data for user research | United States |
| Mailgun Technologies, Inc. | Cloud-based Email Notification Services | United States |
| SalesLoft | Sales engagement platform | United States |
| Imperva | WAF and DDoS Protection | United States |
| Stitch | ETL data pipeline | United States |
| Wootric | NPS Surveys | United States |
Updates
As our business evolves, the Subprocessors we utilize may also change. We will endeavor to provide prompt updates thru this page as new Subprocessors are added or existing ones are removed. This page serves as our ultimate mechanism for notifying our clients of any changes to the list of Subprocessors. Please check this page frequently to obtain timely updates from PandaDoc.